Returns & Exchanges
Due to the perishable nature of our heirloom beans and pantry staples, we do not accept returns on food items once they have shipped. If your order is damaged or incorrect, please contact us within 30 days and we will gladly make it right with a replacement or refund.
Inspect Your Shipment
Upon arrival, please check your package for any signs of damage or missing items from your packing slip.
Document Issues
If there is a problem with your order, take a clear photo of the damaged product or the shipping label for our records.
Contact Customer Support
Email our team with your order number and the photos of the issue so we can process a resolution immediately.
Receive Replacement or Refund
Once validated, we will ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing